Our Help Center: Rebels Denim FAQs

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Rebels Denim combines authenticity with affordability, offering sometimes rare, high-quality finds that resonate with the rebellious and shop-savvy alike, all at reasonable prices.

At Rebels Denim, we believe that vintage and pre-loved clothing not only offers a unique and one-of-a-kind look, but it also promotes sustainability and affordability by reducing waste in the fashion industry. By choosing to wear vintage or pre-loved clothing, you are helping to reduce the environmental impact of clothing production and contributing to a more sustainable future. Additionally, vintage and pre-loved clothing offer a certain charm and character that cannot be replicated in brand new clothing. So why not stand out from the crowd and make a statement with your fashion choices? Join us in our mission to promote sustainable fashion and shop vintage and pre-loved clothing at Rebels Denim.

Certainly! Contact us via our chat assistant for additional details about the condition of a specific pair, or any other questions you may have. We want you to feel confident in your purchase.

Yes, grade B jeans are still in good condition for regular wear. These jeans may have heavier signs of wear compared to our grade A jeans, but we carefully inspect them to make sure they meet our standards for quality and durability. We price our grade B jeans accordingly, so you can still enjoy comfortable and stylish denim at a more affordable cost.

Grade B refers to the level of wear and tear on a product. At Rebels Denim, we use a grading system to help our customers understand the condition of our products before making a purchase. Grade B products have heavier signs of wear, including more frays and small tears, as well as staining that may or may not be washable. However, we make sure to professionally clean all of our products beforehand. Grade B products are perfect for everyday wear and tear and are priced accordingly.

At Rebels Denim, we offer a wide range of vintage and pre-owned clothing items that are carefully graded based on their condition. Our grading system is designed to help you make informed purchasing decisions and get the best value for your money. Grade A refers to items that are in excellent condition with only minimal signs of wear. These items may have slight fraying or easily washable stains, but they are otherwise in great shape and ready to wear. When you shop for grade A items at Rebels Denim, you can expect high-quality clothing that looks and feels like new. We take pride in our grading system and strive to provide accurate descriptions of each item's condition. If you have any questions about our grading system or specific items, feel free to contact us. We are always happy to help you find the perfect piece for your wardrobe.

Our grading process involves a careful inspection of each pair. Factors such as fabric quality, fading, fraying, and overall wear are considered to determine the appropriate grade.

Vintage sizing can vary from modern standards. We recommend relying on the measurements in our sizing guide within the product listings for accuracy. If you're uncertain, feel free to contact our customer support for assistance.

Certainly! If you need more information about the sizing of a particular pair, please contact us via our chat assistant, and we'll provide the details you need.

izes can vary between styles and brands, especially with vintage items. Always refer to the specific measurements provided in the sizing guide for each pair of jeans.

Our sizing guide provides detailed measurements for each pair of jeans, including waist, inseam, and leg opening. Measure a well-fitting pair of your own jeans and compare the measurements with our guide to find your perfect size. If you are unsure how to do this, please refer to our generic size guide under the column "Size Guide" in the navigation menu.

Yes, please refer to our Returns and Exchanges policy for details on returning or exchanging items that don't fit. We want to ensure you are satisfied with your purchase.

If your waist size falls between two measurements, we recommend sizing up for a comfortable fit.

At the moment, we do not offer expedited shipping options. Our standard shipping is designed to deliver your order promptly within the specified time frame.

Currently, we only offer domestic shipping. We are working to expand our shipping options and will update our customers once international shipping becomes available.

No, we do not charge any postage fees for domestic shipping. Enjoy free shipping on all orders within the UK. We ship via Evri and tracking information will be provided as per their service.

In the rare event that your package is lost or damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Once your order is shipped, you will receive an email with tracking information. You can use this information to track the status and estimated delivery date of your package.

Yes, we can ship to P.O. boxes. Please make sure to include accurate P.O. box information during the checkout process.

At Rebels Denim, we strive to provide our customers with the best possible shopping experience. That's why we offer free postage through Evri, with tracking available, for all our orders. Once you've made a purchase, we will ship your order within one day. This means that you'll receive your order as soon as possible, without any delays or hassle. We understand that our customers value prompt and efficient shipping, and we're committed to delivering your order in a timely manner. So, shop with confidence at Rebels Denim, knowing that your order will be shipped out quickly and efficiently.

Please check with the courier. Unfortunately sometimes there are unforeseen circumstances with postal services, which can hinder our delivery times. If a parcel does not show up after one working week, please contact us so we can help.

Unfortunately, we cannot accept returns after the 14-day period has expired. It's important to contact us within this time frame to initiate the return process.

All items are eligible for return within the 14-day window. However, some exclusions may apply, such as items marked as final sale or those that have been altered. Refer to our Returns Policy for specific details.

If you receive a damaged or defective item, please contactus immediately. We will provide instructions for returning the item, and you may be eligible for a full refund or replacement.

We accept returns and offer refunds within 14 days of the item being delivered. If you are not satisfied with your purchase, you can initiate a return within this time frame. Please refer to our Policies page for more information.

Once we receive your returned item have have inspected it, we aim to process your refund within one business day. Please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item. Please refer to our Returns Policy for more details.

To initiate a return, please contact us within 14 days of receiving your item. We will provide you with instructions on the return process.

To be eligible for a return, items must be in in the same condition they were sent in. Worn or washed items may not be eligible for return unless there is a defect. Refer to our Returns Policy for specific conditions.

We accept various payment methods, including credit/debit cards, and other secure payment services. All transactions are encrypted for your security.